Frequently Asked Questions
Designed specifically for car care professionals who want to enhance their expertise in ceramic coatings, paint protection films (PPF), and window films. Whether you’re an experienced detailer or just starting out, this resource provides clear, in-depth answers to common questions about our industry-leading products, application techniques, and business growth opportunities.
Ceramic Coating
Automotive
Marine
DIY
Paint Protection Films
Home Care
Ceramic Coating
Ceramic coatings, often referred to as quartz or graphene coatings, are protective layers applied to a vehicle’s exterior. They form an invisible barrier that shields against various damages, including UV rays, chemicals, scratches, and pollutants. By creating this protective layer, ceramic coatings preserve the vehicle’s finish, enhance its shine, and make it easier to maintain.
There are several types of ceramic coatings, including:
- Quartz Pro 9H: Provides up to 5 years of protection with a glossy, hydrophobic surface and grade 3 chemical resistance, defending against chemicals, UV rays, water, oil, scratches, and oxidation.
- Graphene Pro 10H & N1: Offers lifetime protection with superior resistance to chemicals, scratches, and pollutants, forming a substantial 1000nm defensive layer.
- Graphene Pure: Infused with advanced graphene technology, providing 10H hardness, exceptional durability, chemical resistance, and water repellency, marking it as a top option for vehicle protection.
- Quartz Ceramic Coating: A 9H nano-ceramic coating that enhances reflective properties and offers protection against chemicals, scratches, pollutants, oxidation, corrosion, and UV rays.
The longevity of ceramic coatings varies depending on the type. Quartz Pro 9H offers up to 5 years of protection, while Graphene Pro 10H & N1 is designed for lifetime protection. Graphene Pure is mentioned to provide remarkable longevity and durability, though specific timelines aren’t given, however the implication is that it lasts a very long time.
A graphene coating is a coating that has been chemically bonded with graphene particles to reinforce it. This makes the resulting structure significantly harder, and more resilient to damage. With the graphene effectively acting as a molecular rebar to reinforce the SiO2.
10H refers to how hard the coating is. This determines how hard the coating is to scratch. We use the industry standard Graphite Scale of Hardness, with 10H being the highest possible rating. This has been independently verified, and we offer access to documentation on this upon request.
N1 is how smooth the surface is, with N1 being the smoothest possible in this product category. A smooth surface not only looks incredible, but it also helps to prevent particulate matter and debris such as dust from sticking to the surface. This has been independently verified, and we offer access to documentation on this upon request.
The hardness scale (like 9H and 10H) is a measure of the coating’s resistance to scratching and abrasion. A higher rating indicates a harder coating that can withstand more physical stress. Graphene Pure, with its 10H hardness, is very durable and resistant to a wide variety of potential damage.
Graphene Pure stands out due to its advanced graphene infusion, which creates an exceptionally strong 10H hardness shield. The graphene reinforces the coating’s bonds, making it highly resistant to both physical and chemical threats, similar to rebar in concrete. It provides unmatched durability, longevity, chemical and water repellency, a deep shine, and keeps vehicles cleaner for longer.
Ceramic coatings offer numerous benefits, including: * Protection from UV rays, chemicals, scratches, and pollutants. * Enhanced aesthetic appeal with a deep, glossy shine. * Water-repellency, keeping vehicles cleaner for longer. * Increased durability and preservation of the vehicle’s finish. * Long-term cost savings by reducing the need for frequent detailing.
While it is possible to apply a ceramic coating yourself, it’s often recommended to have a professional do it. Proper preparation and meticulous application are crucial for achieving the best results, and professionals have the expertise and tools for proper and safe application.
The ceramic coating application process involves several key steps:
- Preparation: Plan your work and apply the coating in small sections, and consider working with a team.
- Application: Dab the applicator cloth with the ceramic coating and work on one section at a time.
- Setting: Allow the coating to set for a brief period, generally 2-5 minutes.
- Wipe Down: Gently wipe the coated area with a designated towel to remove any excess product.
- Curing: Allow the coated vehicle to cure for at least 3 hours in a covered area without moving it.
- Final Touch: Wash the car about one week after application to optimize the coating’s effectiveness.
Automotive
A high-quality coating will protect your car during day-to-day usage, keeping it looking sparkling new. This includes protection from scratches, nicks, dust, dirt, water, mud, chemical, and UV damage.
With a ceramic coating, you will not need to wax your car. However, we do recommend giving it a touch up yearly with Hybrid Ceramic Spray. This helps to strengthen any worn spots on the coating.
Coatings can protect more then just the external paint. They are also used to protect glass, plastics, and even leathers and fabrics. These will help to keep the car clean and shining.
In short, yes. Because the inside of your car faces much more contact, we recommend reapplying it once a year. This will help to protect the internal surfaces and keep it looking perfect.
No, a ceramic coating is not designed to protect a car from major damage such as keying. There are currently no products on the market with such a capability.
To maintain the longevity of a coating and the underlying paint, we highly recommend keeping the vehicle under cover when not in use. This prevents over exposure in regions with a high UV index, and minimises exposure to falling debris.
Coatings can protect more then just the external paint. They are also used to protect glass, plastics, and even leathers and fabrics. These will help to keep the car clean and shining.
Marine
Yes. Our coatings are not only safe to be used on top of paint and gel coat, but are actually designed to seal it in and protect the vessel.
No. Our coatings are highly stable and non-soluble. As with any coating, there will be wear over time, but it does not break down and leech in water.
As with anything at or below the water line, there will be greater wear. However, our coatings are designed to last up to 2 years.
No. Our coatings are designed to be simple to clean, and help keep a vessel in perfect condition. This includes by preventing fouling and corrosion, along with being hydrophobic.
As with all ceramic coatings for marine use, there are no additives for a non-slip effect. However, the hydrophobic effect promotes grip, even when wet.
The only marine products that are able to do this are specific paints that are designed for that purpose.
DIY
Paint Protection Films
Paint Protection Film (PPF), like Vunyx®, is a transparent thermoplastic polyurethane film applied to a vehicle’s painted surfaces. It acts as a sacrificial layer, protecting the underlying paint from various damages such as road debris, scratches, bug splatter, bird droppings, and environmental contaminants. PPF helps maintain a vehicle’s brand-new appearance and preserves its resale value by preventing paint chips, swirl marks, and other forms of wear and tear.
ONYX COATING offers several Vunyx® PPF options:
- Vunyx® Master’s Pro Films: Provide exceptional durability and protect against daily driving hazards and minor scratches.
- Vunyx® Guard Pro Films: Feature advanced stain resistance, self-repair technology, and a dual-action topcoat for superior aesthetics.
- Vunyx® Matte Films: Offer a modern matte finish for a bold, non-reflective look.
- Vunyx® Shield Pro Films: Provide robust protection against various environmental elements and minor damages.
- Vunyx® Innoguard Plus Film: Combines advanced stain resistance with superior durability, resulting in a mirror-like finish with minimal upkeep.
- Vunyx® Innoguard Film: Offers advanced stain-resistant technology for a flawless finish, reducing maintenance needs.
- Vunyx® Films Gloss Black: Provides a sleek gloss black finish combined with excellent protection.
The key differences lie in their specific features, such as stain resistance, self-healing capabilities, finish (matte or gloss), and warranty duration, which vary slightly by product line.
Immediately after installation, avoid touching the film for at least 72 hours to allow proper curing, even if bubbling appears (which should disappear). Refrain from washing your car or driving it during this period, if possible. When cleaning, avoid commercial car washes that use brushes or harsh materials. Instead, use a microfiber mitt and quality car wash soap, soaking stubborn spots before cleaning, and dry with a microfiber towel. For tough spots, 99% isopropyl alcohol can be used. Always avoid abrasive materials.
Use a high-quality car wash soap that does not contain harsh chemicals. The microfiber mitt should be designed for auto care. If waxing, use a product free of Naphtha or Kerosene with a concentration over 5%, and avoid dyed waxes. ONYX COATING offers its own maintenance products, but quality car maintenance soaps, shampoos, and wax are also suitable. Regularly apply ONYX COATING PPF Ceramic Boost, at least every 6 to 12 months, to preserve the high gloss. Detailing clay can be used to remove contaminants.
Minor scratches on Vunyx® PPF are designed to self-heal in 20-30 minutes at room temperature. This process can be accelerated by pouring warm water (120°F) over the affected area.
To keep the warranty valid, an annual inspection by an ONYX COATING certified installer is mandatory and must be conducted within 10 days before or after the installation anniversary date or the previous service date. This inspection usually includes an exterior wash, decontamination, and a full inspection of the film and is the owner’s responsibility to pay for. It is crucial to keep records of all inspections.
Warranty claims may be denied for several reasons, including: failure to follow ONYX COATING’s installation, maintenance, and care instructions; damage from physical or chemical abuse (harsh cleansers, solvents, extreme temperatures), improper storage or installation; unreasonable or unintended product use; use of non-approved products; damage from third-party work or automatic car washes with brushes; damage from external forces or natural events like collisions, vandalism, hail, or water spots; non-automotive applications; and use of non-ONYX COATING branded ceramic coatings.
First, contact the original installing dealer to initiate a claim. If unavailable, contact ONYX COATING GmbH directly via phone, email, or mail at the provided contact information. You’ll need the original warranty certificate or detailed information within it, and proof of purchase. A warranty repair service provider, authorized by ONYX COATING GmbH, must submit necessary documents and get pre-approval before starting the work. All warranty claims must be sent to ONYX COATING’s warranty department.
Vunyx® PPF offers several advantages:
- Superior Protection: Shields against scratches, chips, pollutants, and UV damage, helping to preserve the paint’s original condition.
- Self-Healing: Minor scratches disappear at room temperature, and the process can be accelerated with warm water.
- Enhanced Aesthetics: Provides a high-gloss or matte finish that enhances the vehicle’s appearance.
- Durability: Made with advanced materials, it is designed to last and withstand harsh conditions.
- Stain Resistance: Protects against stains from bugs, bird droppings, and other contaminants.
- Hydrophobic Properties: Repels water, making the vehicle easier to clean.
- Longevity: Extends the life and maintains the value of the vehicle.
To file a warranty claim:
- Contact your original installing dealer. If unavailable, contact ONYX COATING GmbH directly.
- Provide the original warranty certificate and proof of purchase.
- The authorized service provider must obtain written pre-approval from ONYX COATING GmbH before commencing repairs.
- Upon completion, sign a warranty repair claim form for dealer reimbursement.
ONYX COATING GmbH reserves the right to validate eligibility and inspect the installation. All payments are made to authorized providers.
Yes, the warranty can be transferred to a new owner, but the new owner must submit proof of the original installation date to ONYX COATING. Transferring the warranty only grants coverage for the remaining duration of the original warranty period. Written approval is required for a warranty transfer to be effective.
Vunyx PPF incorporates advanced healing technologies that help maintain the film’s pristine condition by minimizing or eliminating minor scratches and swirl marks. The two main healing technologies in PPF are:
- Self-Healing Technology
- Uses a topcoat layer made of elastomeric polymers that allow the film to return to its original shape when exposed to heat.
- Minor scratches, swirl marks, and scuffs disappear when heat is applied from sunlight, warm water, or a heat gun.
- Works continuously over time, especially in warm environments.
- Instant Healing (Hydrophobic or Nano-Coating Integration)
- Modern PPFs incorporate nano-coatings that enable instant healing without requiring external heat.
- These coatings improve water and dirt repellency, reducing maintenance efforts.
Provides a glossy and slick finish, enhancing the overall appearance of the car.
You can apply wax to the film, but ensure the product does not contain more than 5% Naphtha or Kerosene, and avoid waxes with dyes.
