Congratulations on choosing Vunyx® Paint Protection Film to safeguard your vehicle’s paint! This premium film, crafted by German experts, offers excellent protection against pollutants, contaminants, and minor damage. To ensure its longevity and maintain its warranty, proper care is essential. Here’s what you need to know about the Aftercare & Warranty:
Explore the Aftercare & Warranty tips
Initial Care After Installation
- Avoid Touching: Allow the film to settle and cure for at least 72 hours post-installation. Refrain from touching it, even if you notice initial bubbling, as this should disappear during curing. Note that low temperatures and high humidity may extend the curing time.
- Skip the Wash: It’s best to avoid washing your car or driving it, if possible, while the film is settling and curing. If driving is unavoidable, be careful not to apply pressure on the film to prevent settling issues.
Mindful Cleaning Practices
- Avoid Commercial Car Washes: To protect your film’s longevity, avoid commercial car washes.
- Use the Right Materials: Do not use brushes, terry cloth, or paper products, as these can dull or damage the film.
- Promptly Remove Debris: Immediately remove dead bugs, bird droppings, and dirt to prevent permanent stains, especially paying attention to the film’s edges.
- Avoid Abrasives: Never use abrasive materials.
- Gentle Washing: Use car wash soap with a clean microfiber mitt. Soak stubborn spots in the soap for several minutes. For tough spots, consider using 99% isopropyl alcohol. Dry the film using a microfiber towel.
- Quality Products: Invest in high-quality car wash soap without harsh chemicals4. Ensure your microfiber mitt is designed for auto care. If you choose to wax the film, ensure it’s free of Naphtha or Kerosene with a concentration of over 5%, and avoid waxes with dyes. ONYX COATING offers its own maintenance products, but top-notch car maintenance soaps, shampoos, and wax can also be effective.
Additional Care: Apply ONYX COATING PPF Ceramic Boost at least once every 6 to 12 months to maintain the high gloss. Minor scratches on the film will self-heal in 20-30 minutes at room temperature, or you can accelerate the process by pouring warm water (120°F) over the affected area. Do not use a pressure washer or high-pressure water near the film’s edges to prevent lifting or damage. Detailing Clay can be used to remove contaminants from the film.
Warranty and Annual Inspections
- Annual Inspections Required: An annual inspection is mandatory during the warranty period to maintain your product’s warranty.
- Certified Installer: These inspections must be conducted by an ONYX COATING certified installer each year.
- Timing: The inspection must be completed within 10 days before or after the installation anniversary date, or any previous inspection or service date.
- Consequences of Failure: Failure to meet this requirement will void the Limited Warranty.
- Owner Responsibility: Any charges incurred by the ONYX COATING Certified Installer for the annual inspection, including exterior wash, decontamination, and inspection, will be the owner’s responsibility.
- Retain Proof: Keep proof of all inspections, as they may be necessary for Limited Warranty-related issues.
Warranty Coverage
- Covered Defects: The warranty covers manufacturer defects such as yellowing, cracking, blistering, delamination, or adhesive failure.
- Installation Guidelines: The Limited Warranty only applies to Vunyx® paint protection films installed according to ONYX COATING GmbH guidelines.
- Remedy: If a manufacturing defect is the cause of product failure, ONYX COATING GmbH will, at its discretion, either remove or replace the Product without charge.
- Warranty Transfer: The warranty can be transferred to a new owner if the new owner provides proof of the original installation date to the Company. The transfer only covers the remaining duration of the original Warranty Period. Written approval of the transfer is required.
How to File a Warranty Claim
- Contact Installer: Initiate a warranty service claim by contacting your original installing dealer.
- Contact ONYX COATING:
- Required Documentation:
- Original warranty certificate
- Proof of purchase from the installing dealer
- Pre-Approval: The authorized warranty repair service provider must submit documentation to ONYX COATING GmbH and obtain written pre-approval before starting the warranty repair service.
- Claim Form: Upon completion, the customer will be asked to sign a warranty repair claim form, which facilitates reimbursement for the warranty repair service to the dealer.
- Payment: All warranty claim payments will be directed to the authorized warranty repair service provider, who received prior approval from ONYX COATING.
What's Not Covered
- Non-Compliance: Failure to comply with the Company’s guide or instructions, including exposure to physical or chemical abuse, thermal abuse or shock, or misuse.
- Improper Storage/Installation: Incorrect storage, installation, handling, or product use.
- Unintended Use: Unreasonable or unintended Product use.
- Improper Washing: Damage due to improper wash techniques, automatic car washes, or the use of incorrect wash tools.
- External Damage: Damage from collisions, accidents, vandalism, fire, hail, flood, rust, physical damage, paint overspray, or paint manufacturer defects.
- Stains and Scratches: Stains and scratches are not covered under the warranty.
- Non-Automotive Applications: Non-automotive applications.
- Non-ONYX COATINGs: Non-ONYX COATING branded ceramic coatings are used.
- External Forces: Damage caused by external forces, such as the physical impact of rocks or road debris.
- Water Spots: Water spots caused by mineral deposits that may leave stains if allowed to dry on the paint protection film are not covered.
Important Note: This limited warranty represents the exclusive warranties and remedies offered by ONYX COATING GmbH and replaces any other express or implied warranties. ONYX COATING GmbH is not liable for paint finish damage.
By following these guidelines, you can help ensure your Vunyx® Paint Protection Film protects your vehicle’s paint for years to come. Remember to consult your warranty documents and contact ONYX COATING GmbH with any questions.
