Return Policy
ONYX COATING Return Policy
1. Eligibility for Return
All sales are final, no returns unless Damaged or Defective.
2. Non-Returnable Items
Opened or used products that cannot be resold.
Products that have been altered or damaged after purchase.
Special or custom orders.
3. Return Process
Online & Sales Representative Purchases: To initiate a return, please contact your local sales rep or send an email to our customer service team at [email protected]
4. Refunds and Exchanges
Once the returned product is received and inspected, a refund will be processed to the original payment method. This may take 5-7 business days.
5. Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or damaged during shipping.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
6. Defective or Damaged Products
If you receive a defective or damaged auto care product, please contact us immediately at [email protected]. We will arrange a replacement at no additional cost to you.
7. Contact Us
For any questions or assistance regarding returns, please contact our customer service team at [email protected].
Thank you for shopping with ONYX COATING, Your satisfaction is our priority.
